FAQs
PAYMENT
We accept iDeal, iDeal QR code, Bankcontact/Mistercash, Sofortbanking and Paypal.
SPONSORSHIP/CO-OPERATIONS
We are always looking for people who want to join our Victory Sportswear family. If you want us to find you, feel free to use our hashtag #fitvictoryfam and tag us on Instagram #victorysportswear.nl
WHAT CURRENCY DO YOU CHARGE?
All products are priced in Euros (€). All transactions will be charged in Euros (€) and converted to your local currency on your bank statement.
WHERE DO YOU SHIP TO?
We ship worldwide. All orders are shipped via PostNL.
WHAT IS THE DELIVERY TIME AND COST?
Our ambition is to ship your order as soon as possible, within 24 – 72 hours. Remember that delivery time might be longer if the product is out of stock, during periods of sales and public holidays.
Standard shipping time and rates:
The Netherlands 1-2 business days – €4,95 | FREE shipping over €75
Belgium 1-2 business days – €4,95 | FREE shipping over €75
Germany 1-2 business days – €7,95 | FREE shipping over €100
Denmark 1-2 business days – €7,95 | FREE shipping over €100
United Kingdom 1-3 business days – €9,95 | FREE shipping over €100
Rest of the World 3-5 business days – €24,95 | FREE shipping over €150
PRICING:
The prices in our online shop are inclusive of VAT (Valued Added Tax)Please note that local import charges may occur. These charges are at the customers own expense. Contact your local customs office for more information.
WHERE ARE YOU BASED?
Victory Sportswear is based in Waalwijk, The Netherlands.
HOW DO I APPLY A DISCOUNT CODE?
After clicking on the checkout button on your cart page, you will be prompted to enter your information and review your order (order summary). A discount code can be entered in the order summary.Each ambassador has its own discount code of 15% that can be shared with its followers. This code can be used once per order and not in combination with other codes.The 20% discount codes for our ambassadors can only be used by them and not by third parties.Please note that discount codes are not applicable to any sale or promotional items.
WHAT SIZE SHOULD I ORDER?
You can find size information in the description section of each product page and in our sizing guide. As all our products have a unique size, please look at each of them before adding to cart. If you need more assistance in choosing a size, do not hesitate to email us at hello@victorysportswear.nl.
WHEN WILL YOU BE RESTOCKING?
The best way to find out about any Victory Sportswear updates including restock dates, is to join our mailing list. Our members are the first to know and you can sign up scrolling down on every page.
WHAT FABRICS ARE EACH OF THE PRODUCTS MADE OF?
Fabrics used in manufacturing are nylon, polyester and elastane.
MY ORDER HASN’T ARRIVED, WHAT DO I DO?
We understand that it can be really frustrating when the tracking status says delivered but you did not receive it. There are a few things you can do:
1. Check with anyone who may possibly have signed the package on behalf of you.
2. Check your mailbox/concierge.
If you still do not receive the package after 24 hours, please reach out to us and we will try our best to assist you.
HOW DO I RETURN / CHANGE AN ITEM?
We are sorry to hear that they aren’t right for you. We are happy to accept returns and exchanges on orders provided the request is made within 14 days of receiving the order and meets our return policy.
You can return your order within 14 days. For all returns please contact us at hello@victorysportswear.nl and then send the parcel back to us:
Victory Sportswear
Postbus 10000
5140DA Waalwijk
The Netherlands
When returning goods, shipping is at your own expense but when exchanging size we will bear the cost sending the new size back to you. Please note that all products returned must met the following conditions :
- All items must be in their original packaging with product tags intact.
- All items must be unworn, unused, unwashed and in its original condition.
- Add your order confirmation and information regarding the change/return.
If non of the above conditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sale: Products in the sale are finale sale, this means you can not return it nor get your money back. When your item doesn’t fit you can exchange it in the right size if this one is still in stock.
Once the returned item is received, a replacement item (if exchanged) will be sent – or we will issue a full refund.
WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?
Victory Sportswear believes quality is everything. If you received a faulty or damaged item, please contact us immediately at hello@victorysportswear.nl. Including a few pictures of the problem area will help us understand it better.