RETURNS & EXCHANGES
HOW DO I RETURN / EXCHANGE?
We are sorry to hear that you’re not happy with your order. Items must be returned within 14 days of receipt.
You can easily return by following the steps below.
- Log in to your Victory Sportswear “Account”.
- Click on “Order history”.
- Click on “View” next to the order and find the item(s) you would like to return/exchange and tap “Apply for refund” or “Refund my entire order”.
- Select the amount of items and tell us the reason of the refund/exchange application.
- Submit you return/exchange and then send the item(s) back to us.
- Check the status of your return process in your account here “Refund information”
If you checked out as a guest, send us an email at firstname.lastname@example.org with your order details, the item(s) and reason of the refund/exchange application. After you have received a confirmation email, you can return the package to our return address.
When returning goods, shipping is at your own expense but when exchanging size we will bear the cost sending the new size back to you. Please note that all products returned must met the following conditions. If non of the onditions are met, we regret to inform that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us. We immediately send the order back to sender.
- All items must be in their original packaging with product tags intact.
- All items must be in its original condition, unworn, unused, unwashed and should not contain make-up/deoderant stains or animal hair.
- Add your order confirmation and information regarding the change/return. A note with name/address details and order number is fine.
SALE: Products in the sale are finale sale, this means you can not return it nor get your money back. When your item doesn’t fit you can exchange it in the right size if this one is still in stock.
Once the returned item is received and processed, a replacement item (if exchanged) will be sent – or we will issue a full refund within 5 working days (excluding shipping costs). Unfortunately it is not possible to exchange your returned item for another item. Send your order back to us and order the desired item in the shop yourself.
WHAT IF THE ITEM I RECEIVED IS FAULTY OR DAMAGED?
Unfortunately, it can happen that your order is damaged during shipment or you have received the wrong item. In that case, we ask you to contact our directly true email: email@example.com. It is also useful to send photos of the complaint. (Note! Do not return the item yet, unfortunately, we cannot find a suitable solution for you without a photo.) Our customer service will process your message as quickly as possible and look for the best solution.